Careers

Working for Armaan Resales Ltd

Armaan Resales Ltd specialises in DropShipping. Our goal is to provide clients with the confidence to pursue an entrepreneurial career path through DropShipping across various e-commerce platforms.

This passion is carried through to how we treat our employees. At Armaan Resales Ltd we believe that work/life balance is important and as such we offer a hybrid work experience with Mondays & Fridays working from home and Tuesday, Wednesday & Thursday working in our offices. We are based in Lisburn in the modern Cubic office space. Our office hours are 9am – 6pm Monday – Thursday and 9am – 2pm Friday.

We aim to provide our employees with a comfortable work/life balance due to our hybrid working pattern and we strive to provide our employees with all possible opportunities for development and ongoing learning opportunities to ensure a successful and rewarding career path within Armaan Resales Ltd.

We operate on a global scale with teams in 16 different countries and we pride ourselves on a diverse and innovative workforce. Armaan Resales Ltd strives to provide a working environment where everyone feels welcome. We are an equal opportunity employer, and we embrace candidates from all educational paths and work closely with local communities to develop pathways to employment.

We offer a competitive benefits package and 28 days annual leave per year. We understand that our employees are a key driver to our success and as such we aim to motivate and engage using a variety of employee engagement initiatives.

Here at Armaan Resales Ltd we are searching for enthusiastic individuals to help build our business and empower our customers. If that sounds like you, please get in touch claire@armaanresales.com

Company Culture

At Armaan Resales Ltd we are a team of passionate and energetic individuals who thrive in our agile and fast-pased customer-focused environment.

We believe that our team is our most important asset, and we encourage a collaborative, inclusive and flexible workplace with the well being of our team at its core.

We believe that happy and motivated employees ensure happy and content customers.

Our ethos encourages self-development in a diverse and inclusive environment. We provide a supportive environment where our employees are encouraged to be the best they can be.

Company Mission

Our mission is to encourage success through growth and freedom. We provide the support you need to create the lifestyle you want.

Company Values

Diversity

We view our employees as our greatest asset. We believe that diversity cultivates a creative and innovative workforce.

Passion

We are passionate about what we do and the service we provide. Our passion is our motivator in learning, improving, innovating and achieving collective goals. Passion, honesty and integrity is the key to all we do.

Flexibility

We believe in the importance of work/life balance, and we nurture a supportive work environment that reflects this.

Collaboration

Whether it's building relationships with customers or colleagues, we believe that fostering good relationships and making the right connections can deliver results. We are all connected in the success of the company. We value collaboration and connection to ensure a successful outcome for all.

Commitment

We are committed to delivering the best possible service to our customers and delivering the possible employee experience to our team. We strive to provide the experience possible for all.

Excellence

We hold strong work ethics and are committed to excellence. We are ambitious and goal orientated. We deliver quality and success through high performance.

Equal Opportunities

Armaan Resales Ltd is an equal opportunity employer. We make every good faith effort to comply with the spirit and letter of equality laws. We are committed to providing an inclusive atmosphere where everyone feels valued and has equal access to all opportunities. We provide equality of opportunity in employment to all persons and will not discriminate unlawfully against our job applicants or employees on any protected equality grounds.

Current Vacancies

Fantastic Opportunity from one of the UK’s fastest-growing companies!
 

At Armaan Resales we believe in long-term success, sustained business growth, and financial freedom. We provide our clients with the tools to create a second income stream that has the potential to replace their present-day income. Through continued development and reinvestment in our business model, processes and automated systems, Armaan Resales provides clients with the tools to make significant profits through DropShipping across various e-commerce platforms.

The successful client services executive will be responsible for successfully managing a portfolio of existing and prospective customer relationships.

In this role, you will act as the first point of contact for clients within your portfolio. You will be required to be knowledgeable about the products and services on offer, enabling you to deliver exceptional end to end customer service. To achieve the highest level of service, you will be required to prioritise workload to meet relevant KPI’s. It is important to note that this position will also include elements of administration duties associated with the daily operation of the role. Your primary focus will be helping existing customers in europe and USA via email, telephone and virtual meetings.

Duties will include (but not be limited to):

  • Assisting clients manage their online selling accounts
  • Assisting clients in creating online selling accounts in various countries
  • Assisting clients in growing their online selling platforms and stores
  • Manage customer issues via our internal support systems in order to ensure any issues are quickly resolved in a professional manner
  • Delivering exceptional one to one service to each of your clients
  • Liaising with the development team through skype and video conferences to deliver a completed solution to each client, within strict timescales
  • Liaising with the sales team through webchat and email, to acquire and onboard new clients
  • Identifying tasks critical to keeping customer satisfaction levels in check.

Essential Criteria:

  • Minimum three years previous experience of supporting customer requirements and managing customer accounts in a fast-paced business to business environment
  • Previous experience building rapport with customers quickly and effectively over the phone and face to face, building strong and enduring working relationships
  • Professional telephone manner
  • Previous experience and understanding of providing support in an e-commerce environment
  • Excellent attention to detail/accuracy coupled with excellent problem analysis and problem-solving skills.
  • Proven experience of working to deadlines and meeting KPI’s
  • Excellent communication skills (both written and oral) with strong knowledge of call control techniques
  • Sound knowledge of online selling platforms.
  • Strong negotiation and resolution skills to achieve solutions that provide the best service to your clients
  • Ability to work on own initiative
  • Experience of working with CRM packages and ticketing systems.

Benefits:

  • 28 days annual leave
  • Pension scheme
  • Private healthcare post probation
  • Excellent opportunities for promotion within this fast-growing company
  • Excellent work/life balance
  • Reference ID: CSE
  • Job Types: Full-time, Commission, Permanent
  • Half-day Friday
  • Salary: £26,000.00 per year

Additional pay:

  • Performance bonus 

Benefits:

  • Private medical insurance Work from home
  • Hybrid

Schedule:

  • Monday to Friday

COVID-19 considerations:

  • Deep cleans, social distancing and safety on Job training

To apply for this role, simply forward your CV to support@armaanresales.com

FREE E-BOOK!

Want to Know the True Secrets to DropShipping Success?

Get Your Hands on Our FREE E-BOOK TODAY!

Over a Decades Worth of Priceless Insider Knowledge ABSOLUTELY FREE.

Complete the form below to Download your FREE E-BOOK!